Customer reviews of German Car Shop

By Ben J on 21 February 2019 | Purchase not verified

Very friendly, helpful staff. Brought a new car at a great price and had everything sorted swiftly.

By Chris G on 12 February 2019 | Purchase not verified

Traveled 100 miles to view a Mercedes CLK I saw advertised in Autotrader. Car was even better than described and at an excellent price. I was offered a very good price for my old car. They couldn't have been more accommodating and I was driving home in the new car in an hour. All in all I cannot recommend these guys enough, very friendly and helpful.

Reply from German Car Shop on 02/03/19

Hi Chris, It was lovely meeting you and your wife, we are very happy to know you were satisfied with the car and our service, if you need anything moving forward please do not hesitate to contact us. Kindest regards, German Car Shop

By Charlotte V on 30 January 2019 | Purchase not verified

Really impressed. Helpful, friendly and they gave me a great value on part ex for my car. I got my new forms for my car within a couple of days. Really happy. Thank you

Reply from German Car Shop on 02/03/19

Thank you for your review Charlotte, we are very pleased to hear you are happy with the way you were dealt with, and moving forward we wish to maintain this excellent relationship with you, please do not hesitate to contact us in the future, whether it be for a service, a new car, or even just some advice. Kindest regards, German Car Shop

By Alfi D on 30 December 2018 | Purchase not verified

Amazing service with a smile. Couldn’t have been more happy with a great service from GCS. Filled out all documents and even posted out my driving licence as forgot it at the show room.

By Noah C on 05 December 2018 | Purchase not verified

Sallams, quick, affordable and top notch service, guys sold me well but didnt feel intimidated to buy or owt, like what i got for what its worth was spot on.

By Cozonsuello P on 05 December 2018 | Purchase not verified

Very happy with how i was dealt. Miles better than how i have been treated with other dealerships. Wish you all the best and see you soon for my wifes car. Thanks again

By John R on 05 December 2018 | Purchase not verified

Great service, went in on a cold Saturday morning to view a vehicle which had been my dream car for a while. Staff were very friendly offered us a hot beverage whilst they got the car ready for a test drive. Went for a drive and I must say the car was immaculate, the salesman was very knowledgeable on the car spec and engine and provided all the information I needed. We went back in sat down and struck a deal, did the V5 online which I received within days. Renewed MOT and replaced all brake pads free of charge as they were coming up close wearing out. Car was ready to collect in 3 days as requested with a full complimentary valet which made the car look show room material. Thank you very much German Car Shop and we hope to see you soon for my wife's purchase.

By Steven G on 29 November 2018 | Purchase not verified

After Sales service with this company is appalling. Never return calls, emails or texts, and haven't made any effort to rectify a fault that was notified within 2 days of car purchase - in July. They examined the car in August and to date we are still awaiting a replacement part, or authorisation to get this fixed locally, which was discussed in person in August. Communication is non-existent, and we have to repeatedly call from different telephone numbers to try and get someone to speak to. Never return calls, emails or texts even when they promise to get back to us. Totally unsatisfactory and a poor experience all round. Had to put a one star rating to submit comments, but that is one too many!

Reply from German Car Shop on 05/12/18

dear customer, firstly i would like to apologise for your experience with this issue, however, as explained over the telephone, you purchased a vehicle at a reduced rate of £400 due to the fact your rear door had a jammed lock, months later, you are attempting to claim money from us, for this same problem, At the time you were happy to take the car away at the reduced price. Regardless of this, we are always on hand to help. feel free to contact us, someone will be on hand to help kind regards german car shop

By Jayne H on 23 November 2018 | Purchase not verified

Bought my Toyota Auris today, very pleased with it car is immaculate both inside and out, really been well looked after! The gentleman even saved the car for me until I was ready to collect it, without any extra charge. Paperwork and payment was dealt with promptly and I was on my way very soon. The gentleman even gave advice on caring for my new Toyota seen as I new to driving this model. Good advice on parts & servicing etc. New MOT with no extra charge. Very happy thanks very much! I will recommend to family and friends.

Reply from German Car Shop on 24/11/18

Hi Jayne, We appreciate your 5 star feedback - we are very pleased for you and are glad you are pleased with our service. As we mentioned we will keep in regular contact, going forward, if you need anything, you are most welcome to contact us at any point. Kindest regards, The Team German Car Shop

By P G on 15 November 2018 | Purchase not verified

Very poor company will give you nothing but the runaround problems from no log book ever being sent to dvla to empty promises to sort a problem out

Reply from German Car Shop on 16/11/18

Hi, This is incorrect, all customers like yourself are given 2 options when your here, to change ownership online while you wait or to send it off. This is not a review about our company - but an issue a customer has because they did not wish to wait whilst we could change the V5 name online. Every logbook is sent off, this seems like a problem with DVLA.