Customer reviews of German Car Shop

By Felipe D on 22 March 2019 | Purchase not verified

From start to finish all the guys were great, nice, polite and helpful trying to get everything done as quickly as possible for me as I travelled down from Scotland and wanted back up the road asap! good banter too, they even bought me food and refused my money when I offered to pay my own. Top guys, will 100% be going down again sometime.

Reply from German Car Shop on 02/04/19

Thank for your positive feedback Felipe, we are very happy to hear you are more than satisfied with our service. We will keep in contact and regularly, and if you need anything just let us know! Kind regards, German Car Shop

By Ian V on 13 March 2019 | Purchase not verified

Done a px with my lovely Mercedes in perfect condition for an absolutely shed Audi A7 from day one had problems wheels falling off which resulted in 2 people in hospital then a week later exhaust fell off .. I’m Daft for doing a deal so il just deal with consequences but for sure I’d never do business with these again .. Nice polite people but clearly don’t check over there cars my exhaust was tied on with string that’s how it come off so easy Bad experience happy to be alive and il just deal with consequences

Reply from German Car Shop on 18/03/19

Hi Ian, We have thoroughly checked our invoices and can confirm you have never purchased a car from us, having checked Abbey German Car Specialists stock, who share a similar name to us, and are only down the road, we can confirm you purchased a vehicle from there. In the future could you take extra care in where you leave a review please as it is negative towards our business, all our vehicles are inspected and are road worthy before we advertise for sale. Kind regards, The team at German Car Shop

By Amy S on 03 March 2019 | Purchase not verified

I always feel intimidated walking into used car garages but these guys didn't make me feel like that. Very helpful and not too pushy. I would recommend and would buy again from here

By Ben J on 21 February 2019 | Purchase not verified

Very friendly, helpful staff. Brought a new car at a great price and had everything sorted swiftly.

By Chris G on 12 February 2019 | Purchase not verified

Traveled 100 miles to view a Mercedes CLK I saw advertised in Autotrader. Car was even better than described and at an excellent price. I was offered a very good price for my old car. They couldn't have been more accommodating and I was driving home in the new car in an hour. All in all I cannot recommend these guys enough, very friendly and helpful.

Reply from German Car Shop on 02/03/19

Hi Chris, It was lovely meeting you and your wife, we are very happy to know you were satisfied with the car and our service, if you need anything moving forward please do not hesitate to contact us. Kindest regards, German Car Shop

By Charlotte V on 30 January 2019 | Purchase not verified

Really impressed. Helpful, friendly and they gave me a great value on part ex for my car. I got my new forms for my car within a couple of days. Really happy. Thank you

Reply from German Car Shop on 02/03/19

Thank you for your review Charlotte, we are very pleased to hear you are happy with the way you were dealt with, and moving forward we wish to maintain this excellent relationship with you, please do not hesitate to contact us in the future, whether it be for a service, a new car, or even just some advice. Kindest regards, German Car Shop

By Noah C on 05 December 2018 | Purchase not verified

Sallams, quick, affordable and top notch service, guys sold me well but didnt feel intimidated to buy or owt, like what i got for what its worth was spot on.

By Cozonsuello P on 05 December 2018 | Purchase not verified

Very happy with how i was dealt. Miles better than how i have been treated with other dealerships. Wish you all the best and see you soon for my wifes car. Thanks again

By John R on 05 December 2018 | Purchase not verified

Great service, went in on a cold Saturday morning to view a vehicle which had been my dream car for a while. Staff were very friendly offered us a hot beverage whilst they got the car ready for a test drive. Went for a drive and I must say the car was immaculate, the salesman was very knowledgeable on the car spec and engine and provided all the information I needed. We went back in sat down and struck a deal, did the V5 online which I received within days. Renewed MOT and replaced all brake pads free of charge as they were coming up close wearing out. Car was ready to collect in 3 days as requested with a full complimentary valet which made the car look show room material. Thank you very much German Car Shop and we hope to see you soon for my wife's purchase.

By Steven G on 29 November 2018 | Purchase not verified

After Sales service with this company is appalling. Never return calls, emails or texts, and haven't made any effort to rectify a fault that was notified within 2 days of car purchase - in July. They examined the car in August and to date we are still awaiting a replacement part, or authorisation to get this fixed locally, which was discussed in person in August. Communication is non-existent, and we have to repeatedly call from different telephone numbers to try and get someone to speak to. Never return calls, emails or texts even when they promise to get back to us. Totally unsatisfactory and a poor experience all round. Had to put a one star rating to submit comments, but that is one too many!

Reply from German Car Shop on 05/12/18

dear customer, firstly i would like to apologise for your experience with this issue, however, as explained over the telephone, you purchased a vehicle at a reduced rate of £400 due to the fact your rear door had a jammed lock, months later, you are attempting to claim money from us, for this same problem, At the time you were happy to take the car away at the reduced price. Regardless of this, we are always on hand to help. feel free to contact us, someone will be on hand to help kind regards german car shop