Customer reviews of German Car Shop

By john W on 23 July 2020 | Purchase not verified

Seen an advert with a C Class at 6690, send email if is still available and want to come next day. They answered back telling me car is still available and what time i will be there, meanwhile they increased price with 1000 more and when i asked why, didnt answered back and deleted the advert without reason.

Reply from German Car Shop on 27/07/20

Hi, we are very disappointed to see a review like this but there is of course an amicable explanation - firstly we are glad you noticed we responded via email straight away that is important to us, secondly, when you emailed us a gentleman was in our dealership purchasing the vehicle, hence why we removed the advert shortly after. When an advert is removed it is never without a reason, it is ONLY because the car is sold. There was no price increase of £1000 so I cant comment on that because I have no idea what you mean in that aspect. We understand you are disappointed you missed out, but our number is clearly stated on the advert (and you did not call), and it also clearly states to leave a £50 deposit (as we can not guarantee the availability of any vehicle on your arrival) which you also did not do, so unfortunately as much as we aim to ensure the satisfaction of all of our customers, this is out of our hands. It is essential all customers on our site get our full attention.

By Courtney B on 20 July 2020 | Purchase not verified

Dont normally write reviews, but on this occassion I was blown away but the politness, manners and over all way we were dealt with from start to finish. Every one who walks in is treated like a guest whether they buy or not, and I just wanted to say how absolutely impressed I am with these lot.

Reply from German Car Shop on 21/07/20

Thank you for your very pleasant review - we cant emphasise enough how much we appreciate being left comments like this, we hope to see you again!

By Darren W on 11 July 2020 | Purchase not verified

Only car dealers I have ever brought from, can't fault anything. Had things put right immediately, let me know of anything I needed to know. Even delivered the car earlier than what was first told. Shout out to the delivery driver, very pleasant chap.

Reply from German Car Shop on 11/07/20

Thank you Darren, our delivery driver was also pleased to read that!

By Lynne B on 01 July 2020 | Purchase not verified

The communication was second to none. These guys especially Uwais was constantly in contact advising us of procedures. Would definately recommend these guys. They bent over backwards for us when we purchased our new car, ensuring everything was in order for when we collected.

Reply from German Car Shop on 02/07/20

Thank you Lynne, we also appreciate you guys being straight forward and easy for us to deal with, its lovely meeting good people and we do not take that for granted. Thank you again and we hope to see you guys in the future.

By Bernadette M on 29 June 2020 | Purchase not verified

We normally buy from main dealers so had some trepidation about buying from an independent one but what a pleasant experience we had. Firstly, the brothers who run the company are absolute gentleman. We had a slight issue with the warranty because we’d misunderstood the terms of the agreement. They agreed to increase the maximum claim limit without any extra cost to ourselves. Secondly, the BMW 5 series we bought is excellent and was priced very competitively compared to other dealers; we’re delighted with it. We would have no hesitation whatsoever in recommending German Car Shop. Thank you.

Reply from German Car Shop on 30/06/20

Bernie and Des, your review was a pleasure to read, we are really happy, it makes it all worth while when we read honest feedback like this - wish you guys all the best moving forward!

By Bradley W on 25 June 2020 | Purchase not verified

During covid times we had an amazing experience with the guys, they were amazing at answering our questions and keeping us up to date with information regarding the car and the purchase. Would defiantly recommend and use again Many thanks Sam and Brad

Reply from German Car Shop on 26/06/20

Thanks guys, at a difficult time like this, it is genuinely encouraging and pleasing to meet good people like yourselves. We hope to keep in touch and it is always a pleasure to read good feedback. Thanks again!

By Paul R on 20 June 2020 | Purchase not verified

Complete waste of everybody’s time advertising a vehicle they agreed a part ex price on my car I got the finance then the put the price of the car up by 10K just wasted my time the finance brokers time just don’t understand why and under no circumstances do they answer the phone right from the beginning or the deal a recurring theme if you look at their feedback very disappointed

Reply from German Car Shop on 27/06/20

Hi Paul, we understand your frustration, but we did advise the price of the vehicle on the car was a "guide price" set by AUTO TRADER and not us as a dealer - I explained this to your finance company and unfortunately the payments were slightly over what you wanted to spend - Our Range Rover is priced well and AUTO TRADER do not take into consideration market value when it comes to a vehicles specification - We would love to do business with everyone, how ever it is completely unrealistic for us to reduce a car by 10k just because of a "guide price". We wish you all the best in the future.

By Paul D on 13 June 2020 | Purchase not verified

Absolutely amazing service. Made sure I got everything I wanted and was so helpful with everything they did. Car is perfect and the service out of this world. Couldnt reccomend them more.

Reply from German Car Shop on 16/06/20

Thank you very much Paul, congratulations again on baby Alfie, hope you and the family keep well and keep in touch. Always a pleasure when dealing with honest genuine people, couldn't ask for more.

By Craig F on 06 May 2020 | Purchase not verified

Amazing service recieved from the guys at this place. As a first time buyer i was given all the information i needed before makimg an informed decision on what to buy. Very helpful and proffessional in what they do. Highly reccommend to use these experts.

Reply from German Car Shop on 17/05/20

Thank you Craig!

By Tahir M on 06 May 2020 | Purchase not verified

This is a fantastic business that's been around for a while. They specialize in high quality and special imports. They have a reputation for outstanding cars, honesty, and integrity from all the people I've asked who previously bought a car from them. I've enjoyed doing business here. Pricing on the cars and your trade in is fair, the buying process is easy, and I left with a great deal on my new (used) car. I will go back here again because of the excellent customer service and high quality vehicles. They really know their cars well, you won't find a better used car dealer than German car shop.

Reply from German Car Shop on 17/05/20

How can we not be grateful for a review like that - Thank you Tahir!