Customer reviews of German Car Shop

By Elaine W on 06 October 2018 | Purchase not verified

Very dissatisfied with this dealer, they advertise 3 months warranty and 12 month RAC membership which I wasn't given on purchase of my vehicle but told they would email me the link to get the RAC the next morning and the 3 month warranty would be emailed also. I never received the email and had to keep contacting them until finally I got a response and they sent it. Still not received my log book and its been over a month now. I've messaged them but yet again no response.

Reply from German Car Shop on 14/10/18

Hi Elaine w. We are very sorry to hear about the problems you've had. Firstly I would just like to point out that the delay in RAC warranty was due to a fault with the RAC database. We here locked out for over a week which caused some delays in logging the details. Regarding your logbook. This is a DVLA issue. We send all our logbooks off on a weekly basis. If you need any help. Please contact us and we will be happy to help or even apply for a new one on your behalf. Kind regards German car shop.

By Giles R on 24 September 2018 | Purchase not verified

It's not often I take time to write a review and probably like most people, when I do, it's to share a negative experience. But I have to say, I was highly impressed by the service received by the guys at German Car shop. They were friendly and helpful, despite me turning up after closing time to view the car, keeping the sales guy back late! Even though we were buying one of their cheaper car, me and my partner were treated well and everything was as promised. Transaction was very painless and smooth. Very pleased with the car itself. This is how the service in every independent garage should be (and some main dealers could take some tips from here too!) Would definately recommendthis place is worth a visit.

By Rhonda B on 03 September 2018 | Purchase not verified

I went to this dealer that was to recommended to myself by a friend and I can absolutely say that it’s the best decision I’ve made. They look after you from the start with their excellent customer service up until the aftersale. I even received a call after 7 days to see how I was getting on with my new car. I’ll definitely be sending more people and I would highly recommend them. Thank you so much, German Car, I’ve loved every moment of my experience with you.

By Stuart N on 01 September 2018 | Purchase not verified

My experience with German Car Shop (Sho Car Ltd) up to the point of sale was very pleasant and for all intents and purposes they seemed like a professional outfit. I left with a Vauxhall Zafira and a promise that they would send out the service history the following week and notify the DVLA of the new keepers details so that I would get my V5 within a couple of weeks. Unfortunately since then I have contacted them several times explaining that I have not received any of the above and each time there has been excuses and further promises to rectify same. After 4 months of empty promises I became frustrated and text the owner that I would be contacting the RAC who approve them highlighting the reprehensible lack of honesty in completing their duties, and that I would also be writing reviews in order to help genuine customers make better informed decisions as to where to take their business. It’s a real shame as I’m happy with the car but would never trust this company again.

By J B on 04 July 2018 | Purchase not verified

I had endless trouble with the car I bought and when I came to complain the boss wouldn’t even show his face, after about 2 months of owning the car and still no receiving the v5c I rang the DVLA only to find out that they hadn’t received an application to change the car ownership to me so I had to go out of my way to get one sorted out, this place caused me unimaginable amount of inconvenience and didn’t want to know when I needed to speak to them about it

Reply from German Car Shop on 23/07/18

Dear customer, i am very sorry to hear about the issues youve experienced, can you please check that you have got the right business, We do not have any reports of logbook issues or problems with vehicles that havent been resolved. The boss works 9-5 7 days a week so we find it hard to believe that you have not managed to speak to him. Regardless, if you have any problems that you need resolving, Please contact us immediately so we can resolve them for you.

By Alayna H on 02 April 2018 | Purchase not verified

No joke it’s the best experience I’ve had! Being a young girl I’ve not had the best experiences when trying to find a car, however coming here it was truly an experience like no other. The young man was so professional and helpful but most of all he was honest in what he was telling me and helped me find the right car for me. I definitely recommend this place to anyone who’s wanting to find a car, you won’t be let down! Not only did I feel so welcomed but also I felt he took his time to help me. I am truly thankful and defiantly will be back here! Thank you once again and please check this place out guys it’s the best in Leicester!!!!!

By Hafsa A on 30 March 2018 | Purchase not verified

Everything was great! The guy serving us was highly professional, friendly and spot on with everything! Looked after us extremely well and sorted me out better than I imagined. Have since recommended these guys to a few friends who have had the same great experiences. Will definitely be a returning customer here.

By Maria L on 29 March 2018 | Purchase not verified

Helpful young man and very friendly, helping us to find the perfect car. Had a good range of cars - definitely would recommend!

By Farida B on 29 March 2018 | Purchase not verified

I have bought a car in the past and had a number of problems. I was as a result sceptical buyer. However the lads were very honest, (which suprised me) and had excellent customer service. Nothing was a problem and they were very helpful in answering all my questions. I have now asked them to help my brother in law buy a car and would definately reccommend my family and friends to go to them.

By Bill R on 29 March 2018 | Purchase not verified

Genuine, honest and did me a very good price. Thanks for the coffee and the car drives superb!