Customer reviews of German Car Shop

By Adam P on 06 May 2020 | Purchase not verified

Easy to deal with and great customer service. Also had the car delivered very quickly.

Reply from German Car Shop on 17/05/20

Glad you are happy

By janet E on 05 May 2020 | Purchase not verified

Sold car to someone else that I asked them to save, offered pay deposit, was told did not need to, would save it .Hung up on me, then ignored me. This is not good customer service.

Reply from German Car Shop on 18/05/20

Hi Janet, we did advise you due to the number of calls on that particular vehicle and because of lockdown we would not be taking any deposits on the vehicle but were open to a viewing. Unfortunately the same day you called we had a customer willing to come down (opposed to 4 days later which was your earliest availability) and bought the vehicle. We are operate as fair as we possibly can and always ensure our customers are given correct information. As we did advise you we would be happy to find an alternative vehicle and provide you free delivery.

By Tim A on 29 April 2020 | Purchase not verified

Top chap! Really decent and lovely company to deal with, highly recommended!

Reply from German Car Shop on 29/04/20

Lovely feedback Tim, thank you very much!

By Kieran E on 16 April 2020 | Purchase not verified

Excellent customer services and extremely helpful. Very quickly sorted out and car delivered. Very good price for the car aswell.

Reply from German Car Shop on 17/04/20

Thank you Kieran, keep in touch, we wish you and your family the best of health during this difficult period.

By Kim B on 31 March 2020 | Purchase not verified

Couldn’t have been more helpful fantastic service from beginning to end

Reply from German Car Shop on 31/03/20

Thank you Kim, hope you and the family keep well during this out break, and we look forward to being of assistance to you in the future.

By Georgina S on 25 March 2020 | Purchase not verified

So very helpful and nothing was too much trouble. An absolute pleasure to do business with them, many thanks for a great purchasing experience.

Reply from German Car Shop on 26/03/20

Georgina, thank you, was also a pleasure dealing with yourself, wish you all the best, keep safe during this difficult period, and contact us if there is anything we can do to assist.

By Chris S on 16 March 2020 | Purchase not verified

Great experience from start to finish . If they don’t have the car you want they will find it . The car was mint and went out there way to ensure No problems. Recommended these guys to all my family and friends and will be using them again in future

Reply from German Car Shop on 16/03/20

Really glad to see such positive feedback, we are happy that you are happy, we look forward to keeping a good relationship with yourself moving forward.

By Harpreet B on 14 March 2020 | Purchase not verified

Very polite service and excellent experience, car was as described and even better in person. Test drive with no hassle. Bought a E class coupe that was very Well priced, very smooth and easy transaction, would highly recommend

Reply from German Car Shop on 16/03/20

Harps thank you so much, you and Rita made it easy to do business with, wish you all the success and best going forward, we are here if you ever need us.

By Anthony C on 11 March 2020 | Purchase not verified

Very friendly and helpful, really polite and responsive to my questions. Good, genuine people, lots of time for every customer....good to see after having so many try to " sell " themselves Very happy customer, would buy again.

Reply from German Car Shop on 12/03/20

Thanks Anthony, pleased to know you put your good faith in us, it means a lot.

By Matt B on 11 March 2020 | Purchase not verified

I am a huge BMW fan and knew that when I went out I wanted atleast an 'M' car. After searching online I decided to visit this store in person, as soon as I arrived I spotted a 2008 535d msport touring with massive spec (with high mileage as you would expect) The deal was made easily and the car was prepared the day i asked within a few hours.. I drove it away and before getting home, bad luck struck and the rear of the car sank.. I took the car straight back and they were so real, upfront and honest about what may have happened (an air suspension pump I believe) They went to every effort to have it replaced and back to me the very next day, sincerely apologetic and even text me personally the next day to ask if I was enjoying the car. It is an unreal machine and I have been left having faith, even in just plain old bad luck that there are some good guys around. Never once did I have a reason to lose faith in this company Very knowledgeable guys with BMW's too! Highly recommended

Reply from German Car Shop on 12/03/20

Matt, thank you very much, glad to hear a positive can always come out of an unlucky situation. We appreciate your patience and are glad to know you are a happy man.