Customer reviews of German Car Shop

By Agata S on 01 August 2020 | Purchase not verified

Great communication, friendly service, possibly to choose delivery, easy, in good price, delivery on time. I am pleasantly surprised by the reliable and professional customer service. I highly recommend.

Reply from German Car Shop on 01/08/20

Thank you, nothing better than reading positive feedback, we are glad you are happy!

By Lee J on 30 July 2020 | Purchase not verified

Absolutely brilliant service, can’t recommend enough, very helpful and understanding of your needs and communication is exceptional.

Reply from German Car Shop on 30/07/20

Lee thank you very much - I hope everything goes well for you, your a young man with a bright future, keep in touch!

By Kamil O on 27 July 2020 | Purchase not verified

I regret that I wasted so much time on looking for a car instead of just going to this place. Excellent people. With a clear conscience I recommend this place, you won't regret it.

Reply from German Car Shop on 28/07/20

Thank you Kamil - I am glad your happy about your new Mercedes and about how we dealt with you, this kind of feedback is priceless to us!

By Ben R on 25 July 2020 | Purchase not verified

I am always nervous about used car shopping because of all the horror stores and advice to watch out for this trap or that trick, especially when buying during these difficult C-19 times. If that sounds familiar to you then I highly recommend contacting the guys at German Car Shop. If I could give them six stars I would. Nothing was too much trouble for these guys. They gave me a fair part ex price and helped me get a good finance deal. They had the alloy wheels refurbed without me asking and flat out refused to let me take a less than perfect car away from their forecourt. Thanks to them I am now in my dream car which I am delighted with, and they have been in touch to check everything is going okay. You won't be sorry if you buy from these fellas, they are absolute gents. Thanks very much.

Reply from German Car Shop on 25/07/20

This is definitely one of our favourite reviews! Nothing pleases us more than a happy customer, we hope to maintain and build on this great relationship with yourself Ben and look forward to seeing you again!

By john W on 23 July 2020 | Purchase not verified

Seen an advert with a C Class at 6690, send email if is still available and want to come next day. They answered back telling me car is still available and what time i will be there, meanwhile they increased price with 1000 more and when i asked why, didnt answered back and deleted the advert without reason.

Reply from German Car Shop on 27/07/20

Hi, we are very disappointed to see a review like this but there is of course an amicable explanation - firstly we are glad you noticed we responded via email straight away that is important to us, secondly, when you emailed us a gentleman was in our dealership purchasing the vehicle, hence why we removed the advert shortly after. When an advert is removed it is never without a reason, it is ONLY because the car is sold. There was no price increase of £1000 so I cant comment on that because I have no idea what you mean in that aspect. We understand you are disappointed you missed out, but our number is clearly stated on the advert (and you did not call), and it also clearly states to leave a £50 deposit (as we can not guarantee the availability of any vehicle on your arrival) which you also did not do, so unfortunately as much as we aim to ensure the satisfaction of all of our customers, this is out of our hands. It is essential all customers on our site get our full attention.

By Courtney B on 20 July 2020 | Purchase not verified

Dont normally write reviews, but on this occassion I was blown away but the politness, manners and over all way we were dealt with from start to finish. Every one who walks in is treated like a guest whether they buy or not, and I just wanted to say how absolutely impressed I am with these lot.

Reply from German Car Shop on 21/07/20

Thank you for your very pleasant review - we cant emphasise enough how much we appreciate being left comments like this, we hope to see you again!

By Darren W on 11 July 2020 | Purchase not verified

Only car dealers I have ever brought from, can't fault anything. Had things put right immediately, let me know of anything I needed to know. Even delivered the car earlier than what was first told. Shout out to the delivery driver, very pleasant chap.

Reply from German Car Shop on 11/07/20

Thank you Darren, our delivery driver was also pleased to read that!

By Lynne B on 01 July 2020 | Purchase not verified

The communication was second to none. These guys especially Uwais was constantly in contact advising us of procedures. Would definately recommend these guys. They bent over backwards for us when we purchased our new car, ensuring everything was in order for when we collected.

Reply from German Car Shop on 02/07/20

Thank you Lynne, we also appreciate you guys being straight forward and easy for us to deal with, its lovely meeting good people and we do not take that for granted. Thank you again and we hope to see you guys in the future.

By Bernadette M on 29 June 2020 | Purchase not verified

We normally buy from main dealers so had some trepidation about buying from an independent one but what a pleasant experience we had. Firstly, the brothers who run the company are absolute gentleman. We had a slight issue with the warranty because we’d misunderstood the terms of the agreement. They agreed to increase the maximum claim limit without any extra cost to ourselves. Secondly, the BMW 5 series we bought is excellent and was priced very competitively compared to other dealers; we’re delighted with it. We would have no hesitation whatsoever in recommending German Car Shop. Thank you.

Reply from German Car Shop on 30/06/20

Bernie and Des, your review was a pleasure to read, we are really happy, it makes it all worth while when we read honest feedback like this - wish you guys all the best moving forward!

By Bradley W on 25 June 2020 | Purchase not verified

During covid times we had an amazing experience with the guys, they were amazing at answering our questions and keeping us up to date with information regarding the car and the purchase. Would defiantly recommend and use again Many thanks Sam and Brad

Reply from German Car Shop on 26/06/20

Thanks guys, at a difficult time like this, it is genuinely encouraging and pleasing to meet good people like yourselves. We hope to keep in touch and it is always a pleasure to read good feedback. Thanks again!