Customer reviews of German Car Shop

By Adam B on 08 August 2019 | Purchase not verified

I was in two minds about purchasing a bigger car, as I never have been the most confident of drivers. After numerous calls and text messages (from my end) the guys were so helpful in answering all of my queries and responding at all sorts of hours! They helped me to pick a more suitable vehicle for my needs and were so patient with me throughout. I’ve had my Mercedes for two months now and I can not fault it. Excellent service. Couldn’t recommend highly enough.

Reply from German Car Shop on 21/11/19

Thank you Adam, your recommendation means everything to us, we look forward to seeing you and the family again.

By Sarah P on 08 August 2019 | Purchase not verified

Would highly recommend German Car Shop. Bought a golf from here 3 weeks ago. I'm really not great with cars and the gentlemen took the time to answer all my questions (regardless of how silly they were) and did everything they could to ensure I was purchasing the car that was right for me. Will be recommending you to all my friends :)

Reply from German Car Shop on 21/11/19

Hello Sarah, we appreciate your kind words, thank you!

By Blake G on 03 August 2019 | Purchase not verified

Brought a KA drove off same day had to go back 2 hrs later as heating dial was not working. Basically it gets hot even if all turned off. The car got very hot within a few minutes so had to open windows the cold bit on dial don’t work always hot It was looked at and the fault was not fixed so again I get in contact this time got fobbed off saying the bloke that fixes things on holiday we will contact you. This never happened and after 6 text messages to a number we know they use with no reply I have no choice but to leave this review Do not buy a second hand car from here they promise if any issues they will sort it this is all lies only after your money could not careless about problems already there. Disappointed to say the least but now out the 30 day law to return for full refund I think this is why they don’t return calls or messages. Never buying from here again

Reply from German Car Shop on 14/08/19

Dear sir, I am sorry to hear that you have had problems with your vehicle. However this vehicle HAS NOT been sold by german car shop, In the years we have been trading we have never sold a ford KA purely because they are not the kind of vehicles we deal in. I am happy to supply you a FULL stocklist of our vehicles over the past year. I do believe you have mistakenly aimed your review at the wrong company. we would appreciate if you could rectify this problem. If you need any help, please do not hesitate to contact us, one of our advisors will be on hand to help.

By Luke W on 26 July 2019 | Purchase not verified

Avoid at all costs !!! I left a deposit on a car that turned out to be faulty which they had not be honest about, when I asked for the deposit back they said they do not return deposits as a company policy and would no longer be dealing with me, at this point I had no choice but to purchase the car but they refused and sold it to someone else and have not returned my deposit despite numerous phone calls and messages

Reply from German Car Shop on 14/08/19

Dear sir, The vehicle you left a deposit on had in fact developed a fault before you collected. We will not allow a faulty vehicle to leave our forecourt and due to this we informed you and agreed to refund your deposit. The vehicle has since been sold into trade for spares or repairs. I can confirm your deposit has been refunded, and was processed before this review was left. I also understand that you have requested that autotrader remove this review due to the miss understanding, i would appreciate if you could chase this up with them,

By JOHN C on 01 July 2019 | Purchase not verified

The guys were very helpful and trusting in allowing myself and my wife to drive off in a car I was looking to purchase. They even went out to bring in 2 lovely coffees and we even done a great deal on a trade in with my old Peugeot. Very friendly and would definitely recommend.

Reply from German Car Shop on 02/07/19

Thanks for the review John, glad you guys feel at home here, look forward to seeing you both again soon.

By Vincent S on 21 May 2019 | Purchase not verified

Had a really bad experience with this dealer,brought a car for my son a cheap one I must admit that blew up after 17 days .On reporting this back to them they offered me a more expensive replacement which o agreed to purchase I went to collect it only to be told by an employee that it had been sold after a while and a few phone calls was told it was in the garage being checked over,after 5 days of constant phone calls and excuses still not had car so it is now been reported to trading standards so be careful when dealing with these peopl

Reply from German Car Shop on 02/06/19

Hi Vincent, You left the same review twice in a different name, both which were cancelled by autotrader after investigating that there is no authenticity. You have now left us a review in a different name claiming the same thing. As we initially mentioned, please direct your review to the place you purchased your car, which was not German Car Shop, it was German Car Abbey Lane Specialists who reside further down the road from us. It is not the first time and we expect it not to be the last time either. Thank you

By Anonymous A on 17 April 2019 | Purchase not verified

Even if I don’t buy a car from these guys - always find them very useful for open and honest advice and they are excellent with their professionalism and impartiality. Helpful, friendly and keen to help

By Steve U on 17 April 2019 | Purchase not verified

Bought my daughter her first car from here last week. Thank you lads for the great service! She’s still beaming. Recommending you to everyone I know!

Reply from German Car Shop on 25/04/19

Hi Steve, Thanks for your positive feedback, we are glad you and your daughter are happy! Kind regards, German Car Shop

By Ariana A on 17 April 2019 | Purchase not verified

I was always quite apprehensive about going to purchase a car as in the past I haven’t always been given the best information and help. I’ve definitely been proven wrong by the guys here. From the moment I stepped in I received exemplary customer care and to say I am satisfied with my car purchase would be an understatement! Really baffled by one or two negative reviews on here who have most certainly got their wires crossed. Could not recommend these guys enough- my husband and I will be returning soon to purchase another car for himself. Thanks again!

By Zam H on 17 April 2019 | Purchase not verified

They are an absolute dream to deal with. They are the centre of excellence for car dealing and their professionalism is second to none! Would 100% use again. Keep up the amazing work guys!