Customer reviews of German Car Shop

By Chris S on 16 March 2020 | Purchase not verified

Great experience from start to finish . If they don’t have the car you want they will find it . The car was mint and went out there way to ensure No problems. Recommended these guys to all my family and friends and will be using them again in future

Reply from German Car Shop on 16/03/20

Really glad to see such positive feedback, we are happy that you are happy, we look forward to keeping a good relationship with yourself moving forward.

By Harpreet B on 14 March 2020 | Purchase not verified

Very polite service and excellent experience, car was as described and even better in person. Test drive with no hassle. Bought a E class coupe that was very Well priced, very smooth and easy transaction, would highly recommend

Reply from German Car Shop on 16/03/20

Harps thank you so much, you and Rita made it easy to do business with, wish you all the success and best going forward, we are here if you ever need us.

By Anthony C on 11 March 2020 | Purchase not verified

Very friendly and helpful, really polite and responsive to my questions. Good, genuine people, lots of time for every customer....good to see after having so many try to " sell " themselves Very happy customer, would buy again.

Reply from German Car Shop on 12/03/20

Thanks Anthony, pleased to know you put your good faith in us, it means a lot.

By Matt B on 11 March 2020 | Purchase not verified

I am a huge BMW fan and knew that when I went out I wanted atleast an 'M' car. After searching online I decided to visit this store in person, as soon as I arrived I spotted a 2008 535d msport touring with massive spec (with high mileage as you would expect) The deal was made easily and the car was prepared the day i asked within a few hours.. I drove it away and before getting home, bad luck struck and the rear of the car sank.. I took the car straight back and they were so real, upfront and honest about what may have happened (an air suspension pump I believe) They went to every effort to have it replaced and back to me the very next day, sincerely apologetic and even text me personally the next day to ask if I was enjoying the car. It is an unreal machine and I have been left having faith, even in just plain old bad luck that there are some good guys around. Never once did I have a reason to lose faith in this company Very knowledgeable guys with BMW's too! Highly recommended

Reply from German Car Shop on 12/03/20

Matt, thank you very much, glad to hear a positive can always come out of an unlucky situation. We appreciate your patience and are glad to know you are a happy man.

By Elly-Catalina F on 06 March 2020 | Purchase not verified

Really great experience. That car is perfect, the process was fast and a great deal has been done even tough we were happy from the beggining. Will deffinitely keep changing cars with them for future

Reply from German Car Shop on 12/03/20

Thank you Elly, keep in touch and hopefully once your other half is ready to change his Mercedes, we will be here to help.

By steven H on 04 March 2020 | Purchase not verified

BOUGHT A HONDA CRV FROM HERE,VERY HAPPY WITH IT .DONE JUST OVER 3000 MILES IN THE PAST MONTH IVE HAD IT, NO PROBLEMS WHAT SO EVER WOULD BUY A CAR FROM THIS PLACE AGAIN. GUYS WERE VERY FRIENDLY,COLD DAY WHEN I WAS THERE THEY EVEN MADE ME A COFFEE,NOW THATS CUSTOMER SERVICE.

Reply from German Car Shop on 12/03/20

Thank you Steve, hope your father is enjoying the vehicle and you guys are enjoying the weather in France. Keep in touch and we hope to see you again soon.

By Kieran R on 06 February 2020 | Purchase not verified

Bought an Audi A5 from this dealership in December and they had sent me a car with various faults. A nearside headlamp "blowing" and failing to tell me, footing me with the rather expensive bill for a replacement bulb. The pre delivery inspection says that it was working but they have not provided any further evidence other than a tick in a box. After putting the car through its MOT just over a week after taking delivery of the car, it failed due to faults that should have been picked up on their pre delivery inspection. After putting the car through some very expensive repairs and trying to contact them to resolve the issue they have now completely ignored me and fail to try and come to some sort of reasonable solution. Now left with a list of expensive repairs and no one to contact as they do not answer any calls or emails.

By rob W on 27 November 2019 | Purchase not verified

bought car has few problems rang and sent emails still no contact

Reply from German Car Shop on 06/12/19

Dear rob, we have spoken to yourself on numerous occasions, you purchased a car for £1000 with a discount of £290. your claim is that the passenger side mirror does not move up and down, However, you have not provided any evidence of this, neither have you bought it back to us for repair. Instead you are asking for us to send you money. Unfortunately this is not how it works. Our pre delivery inspection report shows the mirror as functional, if it is not, we will be happy to sort it however we will need the car for us to do so. many thanks.

By Chloe H on 19 November 2019 | Purchase not verified

From first contact about my car to the delivery and after care has been amazing. Really helpful. Always made sure that my needs as a customer were met and exceeded. My brother is also looking for a car and we will be buying from them again. Couldn’t fault a thing. Thankyou guys!!

Reply from German Car Shop on 21/11/19

Thank you for the lovely words Chloe, would be a pleasure to help your brother find his perfect car when hes ready, we look forward to seeing you guys again.

By James B on 16 November 2019 | Purchase not verified

Extremely friendly and helpful, Made buying my First car simple and easy, I would definitely recommend going here whether it’s for a first car or fifth car!

Reply from German Car Shop on 21/11/19

Hi James, we are glad you are happy with the Focus, it was lovely meeting you and your father, we are glad you are happy with our service.