Customer reviews of German Car Shop

By Rob J on 26 August 2020 | Purchase not verified

Where to start. Was interested in a Mercedes E-Class coupe. Sent video of car, advised no bangs, rattles and excellent condition. Booked a half day off work,and caught 3 hour train to Leicester. Arrived to see car had a prominent engine rattle,the passenger seat wouldn't slide forward to allow rear access,there was damage to the rear nearside wheel arch and the seal where the rear of the roof meets the car was hanging out and was stretched and perished. They advised they would knock £100 off and apologised. Told me rattle was a heat shield or could be a pully.Offered me a free comprehensive warranty for peace of mind.I agreed to buy and money was sent,but they said card machine was broken and I had to send it to an estate agents bank account!Said I would get a receipt.Then gave me the service history and the car was last serviced at 34k and had 107k on the clock.Told me last service was by owner!!! £150 later im home and have dodged a bullet. Approach with caution!Youve been warned!

Reply from German Car Shop on 28/08/20

Hi Rob, We are disappointed to see such feedback - we would like to highlight a few things: 1). We refused to sell you the vehicle, on account of your abusive behaviour and the manner in which you were speaking to us. 2). There was no faults with the vehicle apart from a loose heat shield, you were aware of this and you saw this yourself, we did agree to compensate you £100 but after the way you treated our members of staff we refused to deal with you. No one in any work place should have to deal with this sort of behaviour. It is a shame for you to write such slander towards us especially when we went out of our way for you in every aspect - as you stated, we sent you a video, the video is clear and showed you every inch of the used vehicle, you are aware of the heat shield being slightly loose before you came down. After smelling alcohol on your breath and our staff putting up with the abuse, we were clearly within our rights to refuse to do business with you.

By Stephen W on 23 August 2020 | Purchase not verified

Very friendly team to deal with who are knowledgeable and honest. I felt confident in the vehicle I was purchasing as the guys gave me a full run down of its history and their experience with it so there would be no surprises. I'd highly recommend them to anyone and will certainly be using them again if I get the opportunity.

Reply from German Car Shop on 23/08/20

Thank you Stephen, saying it was a pleasure to deal with you would be an under statement, we are grateful to have had your business and hope to continue our relationship moving forward. Thank you very much again!

By Chris H on 22 August 2020 | Purchase not verified

Excellent from start to finish, communication also 5 stars... thanks again

Reply from German Car Shop on 22/08/20

Thank you Chris, it was a pleasure dealing with you, wish you all the best moving forward - keep in touch!

By Mohammed P on 17 August 2020 | Purchase not verified

My view with these sort of dealers has always been one of caution. However after driving the car for the last 6 months with no issues - I can now say all the professional and helpful service was not a show. I got a great car at a great price. They chap was very nice and supported me through the whole process. I even got a call 2 months later to see how the car was doing.

Reply from German Car Shop on 17/08/20

Thank you Mohammed, great feed back!

By Mioara V on 07 August 2020 | Purchase not verified

Excellent service ,very quick to sort my car. Thanks for making everything quick and simple. Many Thanks

Reply from German Car Shop on 07/08/20

Thank you, we are glad to hear that your happy!

By Agata S on 01 August 2020 | Purchase not verified

Great communication, friendly service, possibly to choose delivery, easy, in good price, delivery on time. I am pleasantly surprised by the reliable and professional customer service. I highly recommend.

Reply from German Car Shop on 01/08/20

Thank you, nothing better than reading positive feedback, we are glad you are happy!

By Lee J on 30 July 2020 | Purchase not verified

Absolutely brilliant service, can’t recommend enough, very helpful and understanding of your needs and communication is exceptional.

Reply from German Car Shop on 30/07/20

Lee thank you very much - I hope everything goes well for you, your a young man with a bright future, keep in touch!

By Kamil O on 27 July 2020 | Purchase not verified

I regret that I wasted so much time on looking for a car instead of just going to this place. Excellent people. With a clear conscience I recommend this place, you won't regret it.

Reply from German Car Shop on 28/07/20

Thank you Kamil - I am glad your happy about your new Mercedes and about how we dealt with you, this kind of feedback is priceless to us!

By Ben R on 25 July 2020 | Purchase not verified

I am always nervous about used car shopping because of all the horror stores and advice to watch out for this trap or that trick, especially when buying during these difficult C-19 times. If that sounds familiar to you then I highly recommend contacting the guys at German Car Shop. If I could give them six stars I would. Nothing was too much trouble for these guys. They gave me a fair part ex price and helped me get a good finance deal. They had the alloy wheels refurbed without me asking and flat out refused to let me take a less than perfect car away from their forecourt. Thanks to them I am now in my dream car which I am delighted with, and they have been in touch to check everything is going okay. You won't be sorry if you buy from these fellas, they are absolute gents. Thanks very much.

Reply from German Car Shop on 25/07/20

This is definitely one of our favourite reviews! Nothing pleases us more than a happy customer, we hope to maintain and build on this great relationship with yourself Ben and look forward to seeing you again!

By john W on 23 July 2020 | Purchase not verified

Seen an advert with a C Class at 6690, send email if is still available and want to come next day. They answered back telling me car is still available and what time i will be there, meanwhile they increased price with 1000 more and when i asked why, didnt answered back and deleted the advert without reason.

Reply from German Car Shop on 27/07/20

Hi, we are very disappointed to see a review like this but there is of course an amicable explanation - firstly we are glad you noticed we responded via email straight away that is important to us, secondly, when you emailed us a gentleman was in our dealership purchasing the vehicle, hence why we removed the advert shortly after. When an advert is removed it is never without a reason, it is ONLY because the car is sold. There was no price increase of £1000 so I cant comment on that because I have no idea what you mean in that aspect. We understand you are disappointed you missed out, but our number is clearly stated on the advert (and you did not call), and it also clearly states to leave a £50 deposit (as we can not guarantee the availability of any vehicle on your arrival) which you also did not do, so unfortunately as much as we aim to ensure the satisfaction of all of our customers, this is out of our hands. It is essential all customers on our site get our full attention.